At Ponase, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to offer a return and refund policy.
ELIGIBILITY FOR RETURN
To be eligible for a return, the item must be in its original packaging and in new and unused condition. Items that have been damaged, altered, or used cannot be returned.
CANCELLATION OF ORDER
If you wish to cancel your order, please contact us as soon as possible at [email protected] We will make every effort to cancel your order if it has not already been shipped. However, if your order has already been shipped, we will not be able to cancel it, and you will need to follow the return process outlined below.
To initiate a return, please email us at [email protected] within 14 days of receiving your order. Our customer service team will provide you with a return authorization number and further instructions on how to proceed with your return.
Once we have received and inspected the returned item, we will process your refund. Refunds will be credited back to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to appear on your statement.
Shipping fees are non-refundable unless the return is a result of our error or a defective item. If a return is the result of our error or a defective item, we will cover the cost of return shipping.
If you would like to exchange your item for a different product, please follow the return process outlined above and place a new order for the desired product.
We are committed to providing our customers with the best possible shopping experience. If you have any questions or concerns about our return and refund policy, please contact us at [email protected]