At Ponase, we are dedicated to providing our customers with fast, reliable, and affordable shipping. We understand that receiving your order quickly is important, which is why we work hard to process and ship your order as soon as possible.
Our business days are Monday to Friday, excluding national holidays.
Our standard processing time is 2-3 business days. During busy periods, processing time may take up to 5 business days. Once your order has been processed, you will receive a shipping confirmation email with a tracking number for your package.
We ship from both the USA and worldwide, depending on the availability of the products you have ordered. The estimated shipping time for orders within the USA is approximately 5-7 business days, while international orders may take 10-20 business days. Please note that these are estimated shipping times and may vary depending on the shipping location and other factors such as customs clearance.
Our standard shipping fee for orders within the USA is $4.95, while our shipping fee for international orders is $10.95. Shipping fees are non-refundable.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number for your package. You can track your order by visiting the carrier’s website and entering the tracking number. If you have any questions or concerns about your shipment, please don’t hesitate to reach out to our customer support team at [email protected]
At Ponase, we strive to provide you with the best possible shopping experience, from order placement to delivery. If you have any questions about our shipping policy, please contact us at [email protected] We will be happy to assist you.